NHTSA Complaint #10393229 — 2004 SATURN VUE

MY 2004 SATURN VUE AWD, EQUIPPED WITH A 5-SPEED AUTOMATIC TRANSMISSION (ENGINE/TRANSMISSION SUPPLIED TO GM BY HONDA) HAS 44,550 ORIGINAL MILES ON THE ODOMETER WHEN I RECENTLY EXPERIENCED A TRANSMISSION VIBRATION OR SHAKING MOTION (JUDDER OR SHUDDER) WHILE DRIVING AT SPEEDS BETWEEN 20 AND 45 MPH. GM HAS ISSUED CUSTOMER SATISFACTION PROGRAM RECALL 10285 - V2386 IN FEBRUARY 2001 FOR THIS EXACT SAME PROBLEM BUT IT ONLY COVERS 2005, 2006 AND 2007 VUES. THE RECALL REPROGRAMS THE POWERTRAIN CONTROL MODULE TO CORRECT THE PROBLEM. THE EXACT SAME ENGINE/TRANSMISSION IS USED IN THE 2004, 2005, 2006, AND 2007 VUES YET GM HAS CHOSEN TO IGNORE 2004 VUE OWNERS WITH THE PROBLEM. I HAVE WRITTEN TO GM'S CUSTOMER & RELATIONSHIP SERVICES BUT THEIR ONLY REPLY IS "YOUR VIN IS NOT COVERED". SOMEONE NEEDS TO FORCE GM TO ACKNOWLEDGE THE 2004 SATURN VUE WITH THE HONDA SUPPLIED ENGINE/AUTO TRANSMISSION HAS THIS PROBLEM AND MAKE THEM REPROGRAM THE 2004 POWERTRAIN CONTROL MODULE AS THEY HAVE DONE WITH THE OTHER MODEL YEARS.