NHTSA Complaint #10392884 — 2010 VOLKSWAGEN JETTA

FUEL SYSTEM, DIESEL issue reported to NHTSA

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Complaint Details

ODI Number	10392884
Vehicle	2010 VOLKSWAGEN JETTA
Component	FUEL SYSTEM, DIESEL
Date of Incident	December 20, 2010
Date Filed	March 25, 2011
Mileage	29,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

2010 JETTA SPORTWAGEN TDI; VEHICLE LOST POWER BUT CONTINUED RUNNING. DASH WARNING LIGHTS(GLOW PLUG LAMP FLASHING) WERE ILLUMINATED. DEALER STATED FUEL CONTAMINATION. FUEL TESTS, BY AN ACTUAL FUEL LAB, SHOW FUEL IN THE SYSTEM MET ALL ASTM STANDARDS FOR DIESEL FUEL OILS. PREMATURE FAILURE OF THE MATERIALS WHICH COMPOSE THE FUEL FILTER/ WATER SEPARATOR HOUSING WERE APPARENT HOWEVER THEY WERE ATTRIBUTED TO "WATER" IN THE FUEL WHICH IS IRONIC BEING THAT IT IS A FUEL FILTER/WATER SEPARATOR. THE HPFP ( HIGH PRESSURE FUEL PUMP ) WAS MOST PROBABLY THE ROOT CAUSE OF THE ENTIRE FAILURE. VW'S RESOLUTION WAS TO INVOLVE MY INSURANCE AS THE METHOD OF PAYMENT TO REPLACE THE ENTIRE FUEL SYSTEM(TANK TO INJECTORS). I CAN NOT HOWEVER USE THE INSURANCE TO COMPLETE THIS CLAIM AS IT WOULD BE FRAUD KNOWING THAT THE ACTUAL PROBLEM IS THE RESPONSIBILITY OF VOLKSWAGEN. *TR

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