NHTSA Complaint #10392264 — 2001 VOLVO S80

MY CHECK ENGINE LIGHT WENT ON. I TOOK MY CAR TO MY MECHANIC WHO INFORMED ME THE CODE WAS FOR THROTTLE BODY POSITION SENSOR AND THAT THERE WAS A RECALL. I CALLED THE VOLVO DEALER AND ASKED THEM ABOUT IT. THEY SAID, YES THERE WAS A RECALL FOR SOFTWARE AND THAT MY VEHICLE HAD GOTTEN THE UPGRADE. I ASKED IF THERE WAS ANYTHING ELSE THEY COULD DO ABOUT IT, THE EMPLOYEE IN VOLVO SERVICE SAID NO. I RECEIVED THE SAME ANSWER WHEN I ASKED THEM IN PERSON. ON MARCH 1, 2011, NEARLY A YEAR LATER, I ASKED ANOTHER MECHANIC, WHO INFORMED ME THAT IF THE SOFTWARE UPGRADE DIDN'T WORK, THE DEALER WAS SUPPOSED TO REPLACE THE ENTIRE THROTTLE BODY. I CALLED THE ANOTHER VOLVO DEALER WHO INFORMED ME THAT YES, THIS WAS THE CASE. MY CAR WAS ONE DAY OUT OF COVERAGE FOR THE RECALL NOW. AND SOMETIME WITHIN THE YEAR MY COMPUTER WAS RESET AND THE PROBLEM CODE FOR THE THROTTLE BODY IS GONE. I AM UPSET BECAUSE WHEN IT WAS A PROBLEM FOR ME, THE FIRST DEALER GAVE ME THE INCORRECT INFORMATION ABOUT THE RECALL. I WAS DRIVING FOR A LONG TIME WITH MY CAR IN LIMP MODE AND A MALFUNCTIONING THROTTLE BODY. I AM SURE THAT THE DEALER WAS OBLIGATED TO REPLACE THE THROTTLE BODY, SINCE IT IS PART OF THE ACCELERATION SYSTEM. I THINK YOU SHOULD COMPEL THEM TO REPLACE MY THROTTLE BODY OR GUARANTEE REPLACEMENT IF MY THROTTLE BODY MALFUNCTIONS AGAIN. *TR