NHTSA Complaint #10390554 — 2005 JEEP LIBERTY

ON SUNDAY, MARCH 6, 2011, MY 2005 JEEP LIBERTY EXPERIENCED A TIRE BLOWOUT THAT WAS ASSOCIATED TO A JEEP CONFIRMED FAULTY REAR SET OF BRAKE CALIPERS AND ROTORS. I HAVE TAKEN MY CAR IN ON FOUR PREVIOUS OCCASIONS REGARDING A "LOUD SCRAPING AND GRINDING" NOISE FROM THE REAR TIRES AND A BURNING ODOR. ON ALL OCCASIONS, THE CAR WAS TAKEN TO A CHRYSLER, DODGE, JEEP DEALERSHIP AND WAS INFORMED THAT THERE WAS NO ISSUE. AFTER THE INCIDENT ON MARCH 11TH THAT DROVE ME OFF THE ROAD AND IN TO A DITCH, I CONTACTED THE JEEP CORPORATE OFFICES. MY CASE WAS ESCALATED TO A SPECIAL INVESTIGATIONS TEAM WHO DISPATCHED A FIELD ENGINEER FROM JEEP. THE ENGINEER ASSESSED THE JEEP ON THAT FRIDAY AND TOOK PHOTOS FOR CORPORATE. AFTER ~5 DAYS, I RECEIVED A CALL FROM THE LEGAL DEPARTMENT AT JEEP CORPORATE WHO INFORMED ME THAT, INDEED, THE ISSUE THAT I HAVE BEEN ATTESTING FOR THE PAST FOUR MONTHS WAS A CRITICAL ISSUE AND DID INVOLVE BRAKE CALIPERS AND ROTORS THAT WERE FUSED TOGETHER AND COULD LEAD TO A "FIRE AND POSSIBLY AND ACCIDENT" AFTER A RUDE CONVERSATION WITH THE AGENT WHO INDICATED THAT I "WAS PISSY", THE LEGAL DEPARTMENT INDICATED THAT IN ORDER TO RECEIVE REPAIRS, I WOULD NEED TO REMOVE ANY LIABILITY FORM JEEP BY VERBALLY AUTHORIZING THE REPAIR. THEY WOULD NOT PROVIDE ANY WRITTEN DOCUMENTATION REGARDING THE CASE. SINCE THEN, JEEP HAS HELD MY VEHICLE AND WILL NOT PROVIDE ANY UPDATES. THE DEALERSHIP THAT HAS MY VEHICLE AND ALL SUPPORTING AREAS ARE BOUND TO CONFIDENTIALITY TO THE LEGAL DEPARTMENT AND I HAVE BEEN WITHOUT A CAR FOR 8 DAYS. MOST INTRIGUINGLY, I HAVE A SERVICE CONTRACT THAT COVERS THIS ISSUE AND JEEP REFUSES TO REPAIR THE ISSUE, INDICATING THAT THIS IS A LEGAL ISSUE AND A MEMBER OF THEIR TEAM "WILL RETURN MY CALL" WHICH I HEAR EVERY DAY. FROM THIS, I HAVE DETERMINED THAT THIS IS A LARGER ISSUE THAT JEEP REFUSES TO ACKNOWLEDGE AND LEAVES ME NO RECOURSE THAN TO EXPLORE OTHER AVENUES TO GET MY CAR BACK (REPAIRED) AND TO FOLLOW-THROUGH ON THEIR CONTRACTUAL OBLIGATIONS FOR A SAFE CAR. *TR