NHTSA Complaint #10389931 — 2002 FORD WINDSTAR

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10389931
Vehicle	2002 FORD WINDSTAR
Component	SUSPENSION:FRONT
Date of Incident	March 10, 2011
Date Filed	March 12, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

RECALL ON FRONT SUBFRAMES ON WINDSTARS. MINE IS BAD, FORD DOES NOT HAVE PARTS, WILL NOT BUY IT BACK AND WANTS ME TO PAY FOR EVERYTHING OVER 100 MILES/DAY ON THE RENTAL. THEY ALSO GAVE ME A RENTAL THAT IS 50.00/DAY AND THEY WILL ONLY PAY 38.00. REAR MOUNTS ARE MISSING CHUNKS, WAS TOLD THERE WAS A CRACK ON DRIVERS SIDE NOW TOLD THERE IS NOT, ASK THEM TO RELOOK TO BE SURE AND WAS TOLD NO. THEY CLAIM IT IS REPAIRABLE BUT HAS LOTS OF RUST IN ADDITION TO THE MISSING CHUNKS. I HAVE COPIES OF THE PICTURES THE DEALER TOOK. *TR

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