NHTSA Complaint #10389905 — 2008 TOYOTA COROLLA

RECEIVED NOTICE OF DEFECT WITH ENGINE CONTROL MODULE IN OCTOBER OF 2010 FROM TOYOTA MOTOR SALES USA. FOLLOW UP NOTICE WAS STATED BY TOYOTA TO BE GIVEN AT LATER DATE. IN FEBRUARY 2011 RECEIVED NOTICE FROM TOYOTA THAT DEFECT WITH ECM WAS CONFIRMED AND COULD CAUSE ENGINE FAILURE AND POSSIBLY SERIOUS INJURY FROM DRIVING VEHICLE CAUSED BY THE ECM FAILURE. OUR CAR WAS ALREADY SUFFERING THE EXACT SYSTEMS OF ECM FAILURE. IMMEDIATELY TOOK VEHICLE TO DON MCGILL TOYOTA LOCATED AT 21555 KATY, FREEWAY, KATY, TEXAS 77450. SPOKE WITH ASSISTANT SERVICE MANAGER, [XXX] OF DON MCGILL TOYOTA DEALERSHIP. [XXX] INFORMED ME THAT DON MCGILL TOYOTA AND TOYOTA DID NOT HAVE A REPLACEMENT PART FOR THE DEFECT IN STOCK AND IT WOULD HAVE TO BE ORDERED FROM THE MANUFACTURER, TOYOTA. [XXX] ALSO STATED HE WOULD CALL ME TO SCHEDULE THE DEFECTIVE PART REPLACEMENT IN 3-5 BUSINESS DAYS UPON THE PART ARRIVAL FROM TOYOTA THE MANUFACTURER. WELL IT HAS BEEN ALMOST 2 WEEKS NOW AND I HAVE NOT RECIEVED ANY CALL FROM [XXX] OR TOYOTA TO REPLACE THE DEFECTIVE ECM. IT IS APPARENT TO ME THAT TOYOTA AND DON MCGILL COULD CARE LESS ABOUT SAFETY TO MY FAMILY WHILE DRIVING THIS DEFECTIVE VEHICLE MANUFACTURED BY TOYOTA AND SOLD TO ME BY DON MCGILL. WOULD PLEASE INTERVENE IN THE NAME OF SAFETY FOR MY FAMILY AND OTHERS THAT HAVE PURCHASED THIS DEFECTIVE CAR PRODUCT BEFORE INJURY OCCURS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR