NHTSA Complaint #10389827 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10389827
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	March 1, 2011
Date Filed	March 11, 2011
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT PROPERLY FROM SECOND TO THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONCLUDED THAT THE HYDRAULIC PRESSURE BUILD UP HAD CAUSED THE TORQUE CONVERTER TO POP OUT AND ADVISED THE CONTACT THAT THEY WOULD NEED TO REPLACE OR REBUILD THE TRANSMISSION. A PRIVATE MECHANIC CONFIRMED THE FAILURE AND REBUILT THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGE WAS 115,000.THE VIN WAS UNAVAILABLE. UPDATED 03/24/11*LJ

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