NHTSA Complaint #10388388 — 2002 FORD TAURUS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10388388
Vehicle	2002 FORD TAURUS
Component	SUSPENSION
Date of Incident	January 4, 2011
Date Filed	March 5, 2011
Mileage	62,987 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

1/4/11 BACKED OUT OF DRIVEWAY LEFT FRONT COIL SPRING BROKE AND RUPTURED TIRE ( ALL TIRES NEW LESS THAN 800 MILES) REPLACED SPRING AND TIRE 1/8/11 SAME THING AGAIN ONLY RIGHT REAR SPRING THIS TIME AND RUPTURED TIRE SO I REPLACED BOTH REAR SPRINGS AND RIGHT FRONT THEN FOUND OUT IT DAMAGED STRUT AND SWAY ARM END LINK SO I REPLACED BOTH REAR STRUTS AND END LINKS AND TWO TIRES THIS IS WHEN I FOUND OUT THAT FORD HAD A RECALL ON 2001 TAURUS' FOR SAME CONCERNS THESE REPAIRS WERE DONE WITH NO HELP FROM FORD WHAT BOTHERS ME THE MOST IS I HAVE WORKED FOR FORD AS A TECH. AND THEN A SERVICE MANAGER TOTAL TIME 22 YRS. THIS PROBLEM IS A FORD CONCERN THESE SPRINGS BREAK AT THE SECOND COIL WHERE IT OVERLAPS FIRST SAME AS 2001 MODELS

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