NHTSA Complaint #10388108 — 2011 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10388108
Vehicle	2011 KIA SORENTO
Component	POWER TRAIN
Date of Incident	February 21, 2011
Date Filed	March 3, 2011
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

WHILE TRAVELING DOWN THE ROAD THE AXLE AND TRANSMISSION SUDDENLY WENT OUT. THIS CAUSED VEHICLE TO COME TO A SUDDEN ABRUPT STOP. THIS COULD HAVE CAUSED A FATAL ACCIDENT IF TRAVELING AT A HIGHER RATE OF SPEED OR ON AN INTERSTATE. WHEN THE PROBLEM OCCURRED, YOU HAD NO POWER TO THE VEHICLE AND IT COULD NOT EVEN COAST TO THE SIDE OF THE ROAD. DEALER STATED IT WAS DUE TO A MANUFACTURERS DEFECT CAUSED BY A BOLT FROM THE AXLE HITTING THE TRANSMISSION AND SAID THEY FORWARDED PHOTOS TO KIA CORPORATE. I CONTACTED KIA CORPORATE AND ASKED FOR A WRITTEN EXPLANATION AND ASSURANCE THAT THIS PARTICULAR PROBLEM WOULD NOT HAPPEN TO US AGAIN AND THEY DECLINED TO PROVIDE ANYTHING IN WRITING. OUR PROBLEM WAS FIXED, AT LEAST FOR NOW, BUT I WANT TO KNOW THAT MY FAMILY OR SOMEONE ELSE'S DOES NOT HAVE THIS PROBLEM WITH A TRACTOR TRAILER BEHIND THEM AT 70 MPH ON AN INTERSTATE.

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