NHTSA Complaint #10387768 — 2007 CHRYSLER PACIFICA

PURCHASED THIS CAR USED IN FEBRUARY 2008. SHORTLY THEREAFTER I NOTICED A KNOCK IN THE FRONT WHEN TURNING WHEEL AT LOW SPEEDS (IE, BACKING UP). ALSO FELT SLIGHT VIBRATION ON ACCELERATION. DEALER UNABLE TO FIND ANYTHING UNTIL JUNE 2009. MILES 38733. FRONT TIE ROD WAS BROKEN AND REPLACED BY DEALER. THIS DID NOT RESOLVE THE KNOCK OR THE VIBRATION ON ACCELERATION. KNOCK CONTINUED AND GOT WORSE. AT 61000, THE CAR WAS AGAIN BROUGHT IN FOR THE KNOCKING. AT FIRST LOOK, THE MECHANIC DID NOT SEE A PROBLEM. I EXPLAINED THAT AT EXTREME TURN OF WHEEL AT LOW SPEEDS, THERE IS A DISTINCT KNOCK IN FRONT. AFTER HIS FURTHER INSPECTION, I WAS ADVISED BY SERVICE CENTER THAT THE CAR HAS TWO (2) BROKEN MOTOR MOUNTS AND THIS COULD BE THE SOURCE OF THE KNOCK AND VIBRATION. WAS TAKEN TO DODGE DEALER WHERE PURCHASED TO CONFIRM BROKEN MOTOR MOUNTS. PARTS WERE REPLACED UNDER EXTENDED WARRANTY. STILL DID NOT RESOLVE THE KNOCK.