NHTSA Complaint #10386485 — 2004 HONDA ODYSSEY

FEBRUARY 29, 2011: I OWN A 2004 HONDA ODYSSEY WITH 136,961 MILES. I LOVED LOVED LOVED MY HONDA, UNTIL NOW. TCS & CHECK ENGINE LIGHTS CAME ON. TOOK TO MY LOCAL REPAIR SHOP AND THEY GOT THE CODES P0700AT & P0740TC. THEY ADVISED I TAKE TO THE DEALER BECAUSE IT WAS A TRANSMISSION ISSUE WHICH THEY DON'T. DEALER SAID COULD FIND NOTHING WRONG WITH TRANSMISSION BUT BATTERY WAS WEAK AND TIMING BELT & TIMING BELT HOLDER NEEDED REPLACEMENT. AFTER PAYING $1200 I PICKED UP THE VAN AND DROVE IT HOME. THE NEXT MORNING THE TCS & ENGINE CAME ON AGAIN. TOOK IT BACK TO THE DEALER. THEY SAID LOCAL REPAIR SHOP MUST HAVE ERASED THE TRANSMISSION CODED WHEN THEY CHECK THEM AND THAT IS WHY THEY DIDN'T SEE THEM AND THOUGHT THERE WAS NOTHING WRONG WITH TRANSMISSION EVEN THOUGH I TOLD THEM THERE WAS SOMETHING WRONG WITH IT. THEY SAID I WILL NEED A NEW TRANSMISSION. I CALLED HONDA AMERICA TO FILE A CASE. THEY TOOK MY INFORMATION AND THEN TOLD ME THERE WAS NOTHING THEY COULD DO TO ASSIST ME. I ASKED TO SPEAK WITH A SUPERVISOR WHO TOLD ME THE SAME THING. I DON'T KNOW WHAT TO DO. WE ARE A ONE INCOME FAMILY. I AM A STAY AT HOME MOM WHO TAKES CARE OF HER 92 YEAR OLD GRANDFATHER WHO HAS ALZHEIMERS. WE BOUGHT A HONDA BECAUSE WE HAVE ALWAYS LOVED HOW DEPENDABLE THEY ARE AND NOW I DON'T HAVE A CAR. WITH SO MANY CASES OF TRANSMISSION PROBLEMS, I CAN'T BELIEVE HONDA WON'T BACK UP THEIR PRODUCT. I CAN'T AFFORD A NEW TRANSMISSION AND HAVE NO IDEA HOW I AM GOING TO GET MY KIDS AND MY GRANDPA TO SCHOOL, DOCTORS APPOINTMENTS, ETC. *TR