NHTSA Complaint #11372450 — 2004 HONDA ODYSSEY

GOOD EVENING, I AM FILING A COMPLAINT AGAINST AMERICAN HONDA MOTOR CO. LAST YEAR, THE MANUFACTURER FAILED TO REMEDY THE ONGOING AUTOMATIC TRANSMISSION RECALL 04V-176. BRAMAN HONDA IN MIAMI, FLORIDA DID NOT INSPECT THE TRANSMISSION AS REQUIRED AND LIED ON THEIR WORK ORDER THAT THE TRANSMISSION IS BAD. THE SERVICE DEPARTMENT TOOK 7 HOURS WITH MY VAN. PLEASE SEE ATTACHED. MY TRANSMISSION WAS IN WORKING CONDITION WHEN IT TAKEN TO THE SERVICE DEPARTMENT LAST YEAR. I AM CURRENTLY EXPERIENCING THE ISSUES THAT THE RECALL WARNS THAT MAY HAPPEN DUE TO THE ONGOING GEAR ISSUES. LAST WEEK, WHILE I WAS DRIVING ON THE HIGHWAY, MY VAN'S TRANSMISSION LOCKED UP AND I ALMOST HAD AN ACCIDENT. FORTUNATELY, I WAS ABLE TO DRIVE IT HOME SAFELY. I RELY ON MY VAN FOR WORK THEREFORE THIS MATTER IS AFFECTING US FINANCIALLY. MY WIFE RECENTLY CALLED THE MANUFACTURER'S RECALL HOTLINE AND SPOKE WITH LISA. THE REP ADVISED THAT I WILL HAVE TO TOW MY VAN AND PAY OUT OF POCKET, FOR THE SERVICE DEPARTMENT TO EVALUATE THIS ISSUE. SINCE THE MANUFACTURER FAILED TO REMEDY THIS RECALL LAST YEAR, I AM REQUESTING THE FOLLOWING: I WOULD LIKE FOR AN ENGINEER OR MECHANIC TO BE DISPATCHED TO OUR HOME AND CHECK THE TRANSMISSION. ONCE THE MATTER IS ASSESSED, THEN I CAN PAY OUT OF POCKET FOR MY VEHICLE TO BE TOWED TO A NEARBY AUTHORIZED HONDA DEALER FOR SERVICE. LISA EXPLAINED TO MY WIFE THAT THERE IS A 50/50 CHANCE THAT THIS TRANSMISSIONRECALL ISSUE WILL ACTUALLY BE REPAIRED WHICH IS UNACCEPTABLE. I CURRENTLY LIVE IN FLORIDA WHICH IS THE THIRD STATE WITH THE HIGHEST AMOUNT OF COVID-19 CASES THEREFORE THIS WOULD BE THE MOST FEASIBLE OPTION. LAST YEAR'S CASE WITH THE MANUFACTURER WAS CLOSED PREMATURELY EVEN THOUGH MY WIFE ADVISED IT WAS STILL ONGOING. WITH THAT SAID, DUE TO BRAMAN HONDA'S NEGLIGENCE, I AM CURRENTLY WITHOUT A VEHICLE SINCE IT IS UNSAFE TO DRIVE IT IN THIS CONDITION. THANK YOU. *JS