NHTSA Complaint #10383970 — 2010 FORD FUSION

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10383970
Vehicle	2010 FORD FUSION
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	July 11, 2010
Date Filed	February 22, 2011
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I HAVE A TRANSMISSION PROBLEM WHERE IT SLIP INTO NEUTRAL FOR A FEW SECONDS BETWEEN 1-2 AND 2-3 CAUSING AN ACCELERATION DELAY WHILE IN TRAFFIC. THE ENGINE JUST REVS AND THEN A SHUTTERED LURCH WHEN THE TRANSMISSION SLAMS INTO THE NEXT GEAR. I HAVE HAD THE CAR IN FOR REPAIR, WAS TOLD THE TRANSMISSION WAS FINE AND ALL IT NEEDED WAS A REPROGRAM. NOW I STILL HAVE THE ISSUE, I'M TAKING THE CAR BACK IN AND I'M DISMAYED TO HEAR THAT EVEN IF THEY NOW REBUILD THE TRANS, I'LL STILL HAVE TO DEAL WITH THE PROBLEM AS FORD DOESN'T KNOW HOW TO FIX IT. AND I HAVE BEEN TOLD BY THE DEALERSHIP 'YOU CAN BRING IT IN AND WE'LL CHECK IT OUT BUT I DON'T THINK WE CAN FIX IT.' NHTSA HAS TO STEP IN, FORD OWNERS ARE IN JEOPARDY. *TR

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