NHTSA Complaint #10383234 — 2004 MERCURY MOUNTAINEER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10383234
Vehicle	2004 MERCURY MOUNTAINEER
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 15, 2011
Date Filed	February 18, 2011
Mileage	46,845 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE HAVING THE VEHICLE SERVICED FOR ROUTINE MAINTENANCE AT AN AUTHORIZED DEALER THE CONTACT COULD SMELL A BURNING ODOR. THE CONTACT WAS TOLD THE ENGINE MANIFOLD WAS CRACKED AND LEAKING. THE VEHICLE WAS REPAIRED. A FEW DAYS LATER THE VEHICLE BEGAN SHAKING WHILE STOPPED. THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZE DEALER WHERE THE CONTACT WAS TOLD THE ENGINE COILS AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 46,845. UPDATED 03/24/11*LJ UPDATED 1/4/11 *CN

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