NHTSA Complaint #10383177 — 2008 FORD F-150

ON MY WIFE'S 2008 F150 QUAD CAB TRUCK AT 37000 MILES, I NOTICE THAT THE TIRES ON THE FRONT OF THE TRUCK WHERE WEARING ON THE INSIDE, SO WITH A TRIP PLANNED FOR FLORIDA, I SET UP FOR OUR LOCAL DEALER TO DO AN ALIGNMENT. SHE DROP OFF HER TRUCK AT THE SERVICE DEPARTMENT AND WENT ON HER WAY, WITHIN 30 MINUTES SHE GOT A CALL FROM THE SERVICE MANAGER. HE INFORMED HER THAT THE UPPER BALL JOINTS WOULD NEED TO BE REPLACED. THE DEALER SAID THAT SINCE THE TRUCKS WARRANTY (THE TRUCK HAS 38000 MILES ON IT) HAD RAN OUT THEY COULD NOT REPLACE THE LOOSE BALL JOINTS. BUT THEY PUT A NEW SET OF TIRES ON AND CHARGED US FOR AN ALIGNMENT. THIS TRUCK HAS NEVER BEEN OFF ROAD AND IT NEVER INDICATED THAT THERE WAS A PROBLEM WITH THE FRONT END AT ALL. I HAVE BEEN TO FLORIDA TWICE. AND I HAVE OWNED 19 DIFFERENT FORDS IN MY 55 YEARS, 12 OF THESE VEHICLES WERE PURCHASED NEW, THREE WERE 4X4 WITH LARGE TIRES AND MOST HAD OVER A 100,000 MILES, AND I HAVE NEVER HAD TO CHANGE A BALL JOINT OR ANY PART OF THE FRONT END STEERING PARTS. I AM NOT DOING A COMMERCIAL FOR FORD , I JUST WANT FORD TO REPAIR MY TRUCK, I AM IN THE SAME BOAT AS EVERYONE ELSE, NO MONEY!!! *TR