NHTSA Complaint #10381434 — 2002 FORD EXPLORER

O/D LIGHT FLASHES FOR A FEW DAYS THEN AT AROUND 25 MPH THE GEAR SWITCHES INTO NEUTRAL AND RUNS VERY ROUGH THEN THE CAR IS THROWN FORWARD. HAD A REBUILT TRANSMISSION (WE WERE TOLD WE WERE GETTING A BRAND NEW TRANSMISSION AND PAID EXTRA FOR IT!) AT 83K MILES ON OCT 15, 2010 THEN FEB 5, 2011 THE SAME EXACT THING HAPPENS. THE DEALER CANNOT TAKE THE TRUCK FOR ANOTHER 5 DAYS AND REFUSED TO GIVE ME A LONER CAR BECAUSE IT IS NOT UNDER THE WARRANTY. PLEASE NOTE: BELOW I PUT IN THE FIRST INCIDENT DATE, FEB 2011 IS THE SECOND INCIDENT DATE. IN MAY OF 2009 I WAS TOLD MY ENGINE FAILED AT ABOUT 76,000 MILES. WE DID BUY THE EXTENDED WARRANTY AND WE WERE COVERED. THE FORD DEALERSHIP TOLD US WE WERE NOT COVERED. THEY HAD OUR TRUCK FOR 3 WEEKS UNTIL THE WARRANTY PEOPLE CALLED THE DEALERSHIP AND LET THEM KNOW IT SHOULD BE FIXED. WE ALSO HAD A RENTAL CAR OR A LONER CAR UNDER THE WARRANTY. THEY REFUSED TO PAY FOR A RENTAL CAR AND SAID THEY DID NOT HAVE A LOANER CAR AVAILABLE. IT TOOK 4 MORE WEEKS (IN TOTAL 7 WEEKS) TO GET THE TRUCK BACK AND NEVER PAID FOR THE RENTAL. *TR