NHTSA Complaint #10380794 — 2007 SUZUKI SX4

PURCHASED SX4 2007 SUZUKI 5/31/07. ALSO PURCHASED 60 MONTH/$50,000 MILE WARRANTY FOR $645.00 AT TIME OF PURCHASE. ON 12/9/2010 AT 52,000 THOUSAND MILES (2,000 MILE OV. WARRANTY), PASSENGER AIR BAG LIGHT CAME ON. MADE APPT. TO TAKE VEHICLE TO DEALERSHIP 12/22/10. TOLD SENSOR WAS BAD AND COST APPROXIMATELY $1,000.00 TO REPAIR. FOLLOW-UP CALL TO DEALERSHIP PRODUCED OFFER TO REPAIR AT 1/2 THE PRICE ($500.00)! ! FAMILY HAS PURCHASED MULTIPLE VEHICLES AT DEALERSHIP. THIS OCCURRED 2,000 MILES (NOT EVEN ONE OIL CHANGE) OVER WARRANTY WHEN VEHICLE WAS ONLY 3 1/2 YEARS OLD. DAUGHTER COMMUTES TO COLLEGE/HOME IN THIS VEHICLE, AND TO WORK/HOME. RARELY HAS PASSENGERS IN VEHICLE! CALLED AMERICAN SUZUKI AT 1-800-934-0934. OPENED A CASE. TOLD TO GET BACK IN TOUCH WITH DEALERSHIP TO PROVIDE THEM WITH CASE NUMBER. TOLD TECHNICAL MANAGER WOULD REVIEW OUR CASE. TOLD DEALERSHIP MAY COVER PART, LABOR, OR BOTH; AND WE WOULD HEAR SOMETHING WITHIN 48-72 HOURS. CONTACTED BACK BY DEALERSHIP RESTATING ORIGINAL OFFER. CALLED AMERICAN SUZUKI BACK. TOLD OUR WARRANTY HAD EXPIRED, AND THE DEALERSHIP'S OFFER WAS A "GOOD WILL" GESTURE. TOLD DEALERSHIP NOT REQUIRED TO DO ANYTHING. WELL, WE ARE NOT REQUIRED TO PURCHASE ADDITIONAL SUZUKI VEHICLES, OR TO GET RIPPED-OFF BUYING $645.00 GOOD-FOR-NOTHING EXTENDED WARRANTIES WITH $100.00 DEDUCTIBLES WHICH SHOULD NOT BE NEEDED, AND USUALLY AREN'T--UNTIL THEY'RE EXPIRED. AIR BAGS ARE A SAFETY ISSUE, AND SENSOR SHOULD BE A RECALL ITEM. NOT SURE IF AIR BAG SYSTEM WILL WORK AT ALL, OR IF CAR WILL PASS INSPECTION. CUSTOMERS SHOULD NOT HAVE TO REPLACE FAULTY HIGH-PRICED $$$$ DEFECTIVE PARTS. AMERICAN SUZUKI SHOULD RESPONSIBLY PRODUCE QUALITY PRODUCTS AND STAND BEHIND THEM. BRAG ABOUT 100,000 MILE/10 YEAR WARRANTY. THAT WARRANTY IS VERY LIMITED AS TO WHAT IT ACTUALLY COVERS. GOOD RACKET: EXPENSIVE GOOD-FOR-NOTHING EXTENDED WARRANTIES AND FAULTY PARTS PRODUCE GOOD REFERRAL BUSINESS FOR THE DEALERSHIP'S SERVICE DEPARTMENT. CUSTOMER SATISFACTION ZERO. *TR