NHTSA Complaint #10380238 — 2010 FORD EXPLORER

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10380238
Vehicle 2010 FORD EXPLORER
Component SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident
Date Filed
Mileage 4,400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State AZ

Consumer Description

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE HEAD REST ON THE DRIVERS SIDE CAUSED HIM EXTREME BACK PAIN AND DISCOMFORT. HE STATED THAT IT WAS A SAFETY ISSUE. THE DEALER WAS CONTACTED AND AGREED WITH THE CONCERN AND WAS TRYING TO FIND A REPLACEMENT FOR THE HEAD REST. THE MANUFACTURER WAS CONTACTED AND WAS ALSO LOOKING FOR A RESOLUTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,400. UPDATED 3/11/11 *CN UPDATED 04/29/11

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