NHTSA Complaint #10343256 — 2010 FORD EXPLORER

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

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Complaint Details

ODI Number	10343256
Vehicle	2010 FORD EXPLORER
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	May 6, 2010
Date Filed	July 14, 2010
Mileage	154 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THE FRONT DRIVER AND PASSENGER SIDE HEADRESTS WOULD PROTRUDE INTO THE REAR OF THE OCCUPANTS' HEAD AT A STEEP ANGLE. HE WAS UNABLE TO ADJUST THE HEADRESTS WHERE THEY WERE NOT UNCOMFORTABLE AND PROTRUDING INTO THE REAR OF HIS HEAD. THE DEALER WAS UNABLE TO PROVIDE A REPAIR TO CORRECT THE DESIGN FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 154 AND THE CURRENT MILEAGE WAS 3,232.

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#10380238 — February 4, 2011 — TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE HEAD REST ON THE DRIVERS SIDE CAUSED HIM EXTREM...

#10294408 — December 3, 2009 — TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE HEADREST ON THE DRIVER AND PASSENGER EXTENDS OUTWARD WHICH FORCES THE P...

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