NHTSA Complaint #10380225 — 2007 TOYOTA PRIUS

AFTER ONLY ABOUT 3 YEARS USE, THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) OF OUR 2007 TOYOTA PRIUS HAS BEGUN MELTING. IT IS STICKY TO THE TOUCH AND IT DOES MAKE THE TRUNK RELEASE DIFFICULT TO OPERATE. I JUST DROPPED MY CAR OFF AT THE SERVCO HAWAII DEALERSHIP AND THEY TOLD ME THAT I WOULD HAVE TO PAY $170.00 TO REPLACE THE LATCH SYSTEM. THE SERVICE TECH ASKED ME IF MY CAR HAS BEEN OUT IN THE SUN. WELL, I DO LIVE IN HAWAII, I DO GARAGE MY CAR BUT I HAVE NEVER EXPERIENCED A RUBBER PIECE ON ANY CAR TO MELT. FURTHER, THE RUBBER TRUNK RELEASE COVER IS NOT EXPOSED TO DIRECT SUNLIGHT AT ANY TIME BECAUSE THE RUBBER COVER IS ON THE UNDERSIDE OF THE TRUNK/REAR HATCH RELEASE BY DESIGN. PLEASE HAVE TOYOTA TAKE RESPONSIBILITY FOR THIS DEFECTIVE PART. AFTER A QUICK GOOGLE SEARCH IT APPEARS THAT I AM ONE OF MANY PEOPLE THAT HAVE HAD THIS HAPPEN. THANK YOU FOR YOUR ASSISTANCE. *TR