NHTSA Complaint #10380182 — 2000 MERCURY SABLE

THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED, DROPPING THE FRONT LEFT SIDE OF THE CAR AND CAUSING IT TO VEER TO THE LEFT. THE END OF THE BROKEN SPRING ALSO PIERCED THE INSIDE SIDEWALL OF THE ALMOST NEW MICHELIN TIRE AND INSTANTLY DEFLATED IT. [XXX] SUFFERED SPRAINED WRISTS AND A SPRAINED BACK FROM THE SUDDEN LOSS OF CONTROL OF THE 2000 MERCURY SABLE GS WAGON. IF THE VEHICLE HAD BEEN MOVING AT A HIGHER SPEED OR ON AN INTERSTATE ROAD, SERIOUS INJURY AND SEVERE DAMAGE WOULD HAVE OCCURRED. THE SPRING FAILURE AND DAMAGE WAS REPORTED TO FORD'S CUSTOMER RELATIONS CENTER, HEATHER NABB, FORD SUPERVISOR. THIS PROBLEM HAS ALREADY RESULTED IN RECALL 04S17. I WAS NEVER NOTIFIED BY FORD ON THIS RECALL AND I HAVE OWNED THE CAR SINCE IT WAS PURCHASED NEW IN 2001. IT HAS ALWAYS BEEN REGISTERED IN NH. THE FORD CRC IS REFUSING TO DO ANYTHING TO FIX AND REPAIR THE DAMAGE CAUSED BY THIS FRONT COIL SPRING FAILURE! THE CAR WAS FIRST REGISTERED AND DRIVEN IN MARCH OF 2001 AND THE ORIGINAL NH TITLE IS DATED APRIL 4, 2001. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR