NHTSA Complaint #10379878 — 2004 FORD EXPLORER

IN 2005, MY 2004 FORD EXPLORER WAS PART OF A RECALL FOR THE TRANSMISSION. I TOOK IT TO FORD SERVICE AND THEY PUT SOME TYPE OF ADDITIVE. THEY TOLD ME THE PROBLEM WAS FIXED. FROM 2005 TO 2011 THE TRANSMISSION WOULD HAVE PROBLEMS, IT WOULD TURN OFF WHEN I PUT IT IN REVERSE. FURTHERMORE, WHEN I PUT THE CAR IN REVERSE IT WOULD PAUSE THEN SHIFT BACK HARD. UNFORTUNATELY, I NEVER TOOK THE CAR BACK TO FORD TO GET IT CHECKED BECAUSE THE CAR WOULD ALWAYS TURN RIGHT BACK ON. IN JANUARY OF 2011 MY CAR HAD 72,000 MILES. WHILE I WAS DRIVING THE CAR SUDDENLY TURNED OFF ON ME. IMMEDIATELY, THE SERVICE ENGINE SOON LIGHT CAME ON. ALSO, THE O/D OFF LIGHT BEGAN FLASHING. WHEN I WOULD RESTART THE VEHICLE IT WOULD TURN ON. HOWEVER, WHEN I SHIFTED INTO DRIVE IT WOULD TURN OFF. SO I WAS UNABLE TO DRIVE THE VEHICLE. I TOOK THE CAR TO FORD SERVICE AND THEY EXPLAINED TO ME THAT I NEED A NEW (REMANUFACTURED) TRANSMISSION AT A COST OF $4,000. MY CAR IS CURRENTLY IN THE SERVICE DEPARTMENT WAITING TO BE FIXED. *LN