NHTSA Complaint #10379873 — 2004 CHEVROLET SILVERADO

TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE SPEEDOMETER ON HIS VEHICLE WAS FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT INSTEAD OF JUST REPAIRING THE SPEEDOMETER, THEY NEEDED TO REPLACED THE ENTIRE INSTRUMENT CLUSTER. THE DEALER WAS CONTACTED AND STATED THAT THEY WERE AWARE OF THE FAILURE BUT WERE UNABLE TO HELP SINCE THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 3/14/11 *CN THE CONSUMER WAS INFORMED CHEVROLET WOULD REPLACE THE INSTRUMENT CLUSTER UP TO 5,000 MILES AND THEY WOULD BILL THE CONSUMER $500-700 TO HAVE THE INSTRUMENT CLUSTER REPLACED SINCE THE VEHICLE HAD OVER 95,000 MILES. UPDATED 03.21.11.