NHTSA Complaint #10459620 — 2004 CHEVROLET SILVERADO

TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO. THE CONTACT STATED THEY RECEIVED A LETTER APPROXIMATELY ONE YEAR AGO FROM THE MANUFACTURER STATING THAT THE INSTRUMENT PANEL WARRANTY WAS EXTENDED TO SEVEN YEARS AND 70,000 MILES. IN ADDITION, THE CONTACT WAS ADVISED NOT TO BRING THE VEHICLE IN UNDER THE WARRANTY UNLESS THE FUEL GAUGE HAD COMPLETELY FAILED. THE CONTACT STATED THAT THE SPEEDOMETER HAD BEEN STUCK AT 120 MPH. LATER, THE SPEEDOMETER INDEPENDENTLY DROPPED BELOW ZERO AND REMAINED STUCK THERE. IN ADDITION, THE ENGINE RPM GAUGE WOULD FLUCTUATE SPORADICALLY BUT THE ENGINE WOULD NOT RESPOND. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FAILURES WERE NOT COVERED UNDER THE EXTENDED WARRANTY FOR THE INSTRUMENT PANEL AND WAS ADVISED THAT THE ENTIRE INSTRUMENT PANEL WOULD NEED TO BE REPLACED. THE FAILURE MILEAGE WAS 116,000 AND THE CURRENT MILEAGE WAS 117,000. UPDATED 7/18/12 *CN