NHTSA Complaint #10379178 — 2001 ISUZU RODEO

RECEIVED RECALL NOTICE AND HAD IT PERFORMED AT AUTHORIZED REPAIR FACILITY. COULDN'T GIVE US ANY INFO ON EXTENT OF DAMAGE WHEN WE PICKED UP THE 2001 ISUZU RODEO. THEY SAID THEY HAD MAILED US OUR PAPERWORK AND DIDN'T HAVE ANY DETAILS. RECEIVED PAPERWORK IN MAIL 1 DAY LATER. ALARMING NOTES FROM MECHANIC READ AS FOLLOWS, " PERFORMED RECALL # 10V 436 INSPECT CAR, FOUND PARTS OF LEFT SIDE FRAME ROTTING AWAY, SHOWED SERVICE MANAGER / CALLED ISUZU, COULD NOT GET THROUGH, PERFORMED REPAIR PROCEDURE FOR STAGE FOUR, FOUND HOLES IN THE FRAME. PER SERVICE MANAGERS REQUEST, REINFORCEMENT BRACKET TYPE B." I CALLED THE DEALERSHIP BACK FOR EXPLANATION. THE SERVICE MANAGER TOLD ME THAT THEY COMPLETED THE REPAIR ACCORDING TO ISUZU'S SPECIFICATIONS AND IF ISUZU THINKS THE CAR IS UNSAFE THEY WILL CONTACT ME. IN ADDITION TO THIS CAR BEING HIGHLY UNSAFE; THE EXHAUST SYSTEM CAME BACK WITH A PERFORATION AND THE TRANSMISSION IS MAKING A CHAIN LIKE RATTLING SOUND AS A RESULT OF THE RECALL REPAIR.