NHTSA Complaint #10378592 — 2007 HONDA CIVIC

MY 2007 HONDA CIVIC 2-DOOR COUPE HAD WRONG REAR SUSPENSION UPPER CONTROL ARMS INSTALLED AT THE FACTORY. AT THE 30,000 SERVICE, THE HONDA DEALER ROTATED TIRES AND I HAD A SEVERE SHIMMY IN THE STEERING WHEEL. THE DEALER ROTATED THE TIRES BACK AND TOLD ME I HAD DEFECTIVE TIRES--THEY HAD WORN UNEVENLY. REAR TIRES WEAR ALSO VERY NOISY, ESPECIALLY ON SMOOTH ROADS (LOAD RUMBLE AND A "BEAT"). I HAD A BLOW OUT AT 40,000 MILES AND REPLACED ALL 4 TIRES. AT THE 60,000 MILE SERVICE THE DEALER ROTATED THE TIRES AND AGAIN I HAD A SEVERE SHIMMY. DEALER SAID THE TIRES WERE DEFECTIVE AND TO RETURN TO TIRE DEALER. I WENT TO TIRE DEALER AND WAS INFORMED THAT MY CAR HAD A REAR SUSPENSION PROBLEM. TIRE DEALER ALSO TOLD ME TO LOOK ONLINE AS MANY CIVICS HAD REAR SUSPENSION PROBLEMS. WENT BACK TO HONDA DEALER, SHOWED HIM A FORM FROM THE TIRE DEALER STATING MY CAR HAD A SUSPENSION PROBLEM. HONDA DEALER INSPECTED REAR SUSPENSION AND FOUND MY CIVIC HAD THE WRONG UPPER CONTROL ARMS INSTALLED. AFTER DEALER AND I CONTACTED HONDA WITH THE COMPLAINT, HONDA OFFERED TO COVER ALL BUT $300 OF THE $800 REPAIR. I HAD THE REPAIR DONE BY THE DEALER AND PAID $300. VERY DISAPPOINTED THAT HONDA IS NOT VOLUNTEERING TO REPAIR A PROBLEM THAT EXISTED WITH MY CAR FROM ITS ASSEMBLY AT THE FACTORY. *TR