NHTSA Complaint #10378380 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10378380
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 31, 2010
Date Filed	January 24, 2011
Mileage	109,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TRANSMISSION FAILURE ON 2004 FORD EXPLORER AT ~109K MILES. CRASH/BANG NOISE HEARD JUST BEFORE FAILURE: HIGH ENGINE RPMS AND NO FORWARD PROPULSION, FLASHING OD LAMP AND ILLUMINATED SERVICE ENGINE SOON LAMP. PROBLEM PRECEDED BY INTERMITTENT FAILURE TO ENGAGE REVERSE GEAR, OR SUDDEN JERKING/ROUGH ENGAGEMENT, OCCASIONAL SLIPPING OF GEARS ON ACCELERATION. UPON TOTAL FAILURE, DEALERSHIP INVESTIGATED, SAYS "KNOWN PROBLEM WITH THIS VEHICLE", RECOMMENDED COMPLETE TRANSMISSION REPLACEMENT AT $4000. VEHICLE IS ONE OF THOSE RECALLED IN 2005 FOR BAD TRANSMISSION FLUID FORMULA INSTALLED AT FACTORY. THIS VEHICLE HAS ALWAYS HAD PECULIAR SHIFT BEHAVIOR WHICH FORD CONSISTENTLY SAID WAS NORMAL FOR THE VEHICLE. APPARENTLY, AS MANY OTHER OWNERS HAVE SINCE EXPERIENCED, THE ROUGH SHIFTING (PERHAPS PRECIPITATED BY BAD FORMULA FLUID AND/OR DAMAGE THIS MAY HAVE DONE TO OTHER COMPONENTS) WAS INDICATIVE OF EVENTUAL TOTAL FAILURE. *TR

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