NHTSA Complaint #10378244 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10378244
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 22, 2011
Date Filed	January 22, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I AM THE OWNER OF A 2004 FORD EXPLORER, WITH APPRX. 50,000 HIGHWAY MILES. IN 2007 I WALKED OUTSIDE TO FIND THE REAR BACK PANEL UNDER THE WINDOW WITH THE FORD EMBLEM WAS CRACKED. I TOOK IT TO THE FORD DEALERSHIP , IT WAS STILL UNDER WARRANTY. THE TOTAL COST FOR REPAIR WAS 403.47, I HAD TO PAY 250.00 & THE WARRANTY COVERED THE DIFFERENCE OF 153.47. HERE IT IS 2011, I WALK OUTSIDE TO FIND THE REAR PANEL UNDER THE WINDOW WITH THE FORD EMBLEM CRACKED AGAIN, THE ONLY DIFFERENCE THIS TIME IS , I HAVE NO WARRANTY. THIS APPARENTLY IS A DEFECT ON FORDS PART, THE SAME CRACK 2 TIMES ON THE SAME VEHICLE AFTER BEING REPLACED AND FORD HAS NOT RECALLED YET. THEIR IS NOT ONE DAY YOU DRIVE AND NOT FIND FORD EXPLORER OWNERS DRIVING AROUND WITH CRACKS ON THE REAR PANEL. COME ON FORD OWN UP OR LOSE CONSUMERS. *TR

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