NHTSA Complaint #10377997 — 2008 FORD ESCAPE

MY DAUGHTER WAS GOING THROUGH A MCDONALD'S DRIVE THRU WITH OUR 2008 ESCAPE WHEN SHE HEARD WHAT SHE THOUGHT WAS A EXPLOSION AND GLASS APPEARED EVERYWHERE IN THE VEHICLE. IT SCARED THE HECK OUT OF HER! I REVIEWED OTHER COMPLAINTS ABOUT THIS AND FORD DOESN'T SEEM TO THINK THIS IS A PROBLEM. I AM WONDERING WHAT MIGHT HAVE HAPPENED IF OUR GRANDDAUGHTER WAS IN HER INFANT SEAT FACING BACKWARDS AS SHE DOES! I FEEL THAT REGARDLESS OF WHAT FORD THINKS, THIS IS A SAFETY ISSUED. AS IF THAT ISN'T ENOUGH, THE COST OF THIS SIMPLE PIECE OF GLASS IS IN EXCESS OF $600.00 ! ALL BUT $250 OF THAT WAS COVERED BY THAT, HOWEVER TO ME THAT IS $250.00 TOO MUCH TO PAY FOR WHAT APPEARS TO BE A MANUFACTURER DESIGN PROBLEM! THE REPAIR COMPANY (SAFELITE GLASS - NATIONAL COMPANY) SAYS JUST IN THE JOLIET IL OFFICE THEY SEE THIS PROBLEM ALMOST DAILY! *TR