NHTSA Complaint #10377307 — 2010 TOYOTA HIGHLANDER HYBRID ELECTRICAL SYSTEM

Complaint Details

ODI Number	10377307
Vehicle	2010 TOYOTA HIGHLANDER HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	December 17, 2009
Date Filed	January 12, 2011
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

HYBIRD SYSTEM OVERRIDES ALL WHEEL DRIVE SYSTEM WHEN TIRES SLIP DISABLING THE SYSTEM, IN EFFECT RENDERING IT NONFUNCTIONAL, SO THAT THE GENERATOR IS NOT DAMAGED. COMBUSTION ENGINE WILL NOT TURN ON AND WHEN YOU HIT GAS NOTHING HAPPENS. I HAD TO BE TOWED OUT. SERVICE QUOTED AFTER EXAMINING "DID EXPERIENCE CONCERN TRAC/VCS CUTS POWER TO WHEEL WHEN SLIPPAGE OCCURS. UNFORTUNATLY, THERE IS NO WAY TO DISABLE THIS. EVERYTHING WORKS AS DESIGNED." MY 2006 HIGHLANDER HYBRID HAD SIMILAR INCIDENT ALMOST CAUSING ME TO BE RUN OVER AS POWER CUT OFF ON HIGHWAY AND I WAS TOLD THE COMPUTER NEEDED TO BE RESET AND IT WAS FINE. A CAR EQUIPPED WITH ALL WHEEL DRIVE SHOULD FUNCTION AS A ALL WHEEL DRIVE NOT BE DESIGNED TO BE NON FUNCTIONAL WHEN IT IS NEEDED. THE FIRST TIME A BARELY SURVIVED GETTING TO THE SIDE OF THE HIGHWAY. THIS TIME I HAD TO BE TOWED ON TOP OF A MOUNTAIN TWO HOURS FROM ANYWHERE IN SNOWSHOE WEST VIRGINIA. SERVICE ANTICIPATES NO WAY TO CORRECT.

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