NHTSA Complaint #10377000 — 2011 CADILLAC SRX

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT OR RIGHT TURN THE VEHICLE CHANGED GEARS. THE VEHICLE SHIFTED FROM THIRD TO SIXTH GEAR WHEN THE CONTACTS FOOT WAS TAKEN OFF OF THE ACCELERATOR AND ALSO THE VEHICLE WOULD LOSE POWER WHILE DOWN SHIFTING. THE VEHICLE WAS RESPONDING AS IF IT HAD NO CONNECTION BETWEEN THE TRANSMISSION AND THE ENGINE. WHEN THE BRAKES WERE APPLIED THE VEHICLE ALSO LUNGED FORWARD BECAUSE THE GEAR SHIFTED OUT OF POSITION. THE DEALER SAID THAT THE FAILURE WAS DANGEROUS, BUT THAT WAS HOW THE VEHICLE WAS DESIGNED. THE CONTACT WAS GIVEN A LOANER VEHICLE WHILE THE DEALER SPEAKS TO THE MANUFACTURER TO SEE WHAT COULD BE DONE TO CORRECT THE PROBLEM. THE FAILURE AND CURRENT MILEAGES WERE 700.