NHTSA Complaint #10376297 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10376297
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 10, 2011
Date Filed	January 11, 2011
Mileage	105,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

AT 105K MILES, OUR 2002 FORD EXPLORER STARTED SHAKING AS IT SHIFTED THROUGH THE GEARS. WE TOOK IT TO A FORD DEALER WHO CHARGED $2,000 FOR "FIXING" THE PROBLEM. DRIVING AWAY FROM THE DEALER, THE PROBLEM CONTINUED. WE TOOK IT BACK TO THE DEALER WHO SAID THERE WAS ANOTHER ERROR CODE THAT COST US $30. THE PROBLEM CONTINUED, AND TODAY FORD SAID THAT THE TRANSMISSION NEEDED TO BE COMPLETELY REPLACED. AT JUST OVER 100K MILES, THERE IS NO REASON THAT THE TRANSMISSION SHOULD COMPLETELY GO OUT. WE ARE NOW LEFT WITH A VEHICLE THAT WE CAN'T SELL AND CAN'T DRIVE. LOOKING AT SEVERAL OTHER DESCRIPTIONS ON THIS WEBSITE, IT IS APPARENT THAT FORD CONTINUES TO IGNORE THIS TRANSMISSION ISSUE. *TR

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