NHTSA Complaint #10375604 — 2003 MINI COOPER

POWER STEERING PUMP FAILED WHILE CAR WAS DRIVING. IT FRIED ONE BATTERY. PLACED SECOND BRAND NEW BATTERY IN TO CONFIRM THE FAULTY POWER STEERING PUMP DEFECT. LEARNED FROM CLASS ACTION LAWSUIT POSTED ONLINE THAT BMW KNEW OF THE DEFECTIVE PROBLEM. BMW CLAIMED THEY FIXED THE PROBLEM IN 2007 TO GET NHSTA TO STOP INVESTIGATION. HOWEVER, I WAS NEVER CONTACTED OR INFORMED OF THE PROBLEM BY BMW BETWEEN 2003 TO 2010. BMW CUSTOMER SERVICE TOLD ME THEIR INVESTIGATION FOUND NOTHING WRONG WITH THE POWER STEERING PUMP THEREFORE NO RECALL! THEY WILL NOT PAY FOR ANY PART OF REPAIR AFTER THEY TOLD ME TO TOW MY CAR TO THE DEALER. IF THE CAR FAILED DURING HIGH SPEED ON FREEWAY I WOULD HAVE BEEN HURT. NO WARNING OF WHEN THE POWER STEERING PUMP WILL FAIL SO CONSUMERS WILL HAVE NO WARNING OF THIS PROBLEM UNTIL IT HAPPENS. IF I DID NOT STOP THE CAR IMMEDIATELY, MY ENGINE WOULD HAVE BEEN ON FIRE.