NHTSA Complaint #10375310 — 2002 MERCEDES BENZ ML320

TO WHOM IT MAY CONCERN, I HAD A NEAR DEATH EXPERIENCE WHILE DRIVING ONE OF YOUR VEHICLES. I AM THE OWNER OF A MERCEDES 2002 ML320, WHICH WAS PURCHASED AT A PHILLIPS MERCEDES DEALERSHIP IN VIRGINIA BEACH VA. I NEED TO ADDRESS A VERY SERIOUS INCIDENT THAT OCCURRED OVER THE WEEKEND (DECEMBER 18, 2010). I WAS DRIVING BACK FROM RICHMOND GOING TOWARD VIRGINIA BEACH, I WAS DRIVING 70 MPH ON I-64 AND HAD IT ON CRUISE CONTROL, AHEAD I SAW THAT TRAFFIC SLOWING DOWN SO I STEPPED ON THE BREAK; I THEN REALIZED THAT MY BRAKES WEREN'T WORKING AND I WAS UNABLE TO STOP OR SLOW THE CAR DOWN. I ATTEMPTED TO PUSH THE BREAK PEDAL DOWN AND IT WOULDN'T NUDGE EVEN THOUGH I APPLIED ALL OF MY WEIGHT TO IT, THE SPEED DID NOT DIMINISH AT ALL, I THEN TRIED THE EMERGENCY BRAKE AND THAT ALSO FAILED TO SLOW ME DOWN, MY FRIEND SUGGESTED THAT I PUT THE CAR IN NEUTRAL AND THEN TRY THE BRAKE, FORTUNATELY THAT WORKED AND WAS FINALLY ABLE TO COME TO A COMPLETE STOP. IT WAS ONE OF THE SCARIEST EXPERIENCES OF MY LIFE. YOUR PRODUCT PUT MY FRIEND'S AND MY LIFE IN JEOPARDY. I HAD THE BAS/ESP LIGHT COME ON IN THE PASS AND HAVE BROUGHT IT IN FOR REPAIRS 3 TIMES ALREADY: 07/27/2005, 12/01/2009 AND IN 10/19/2010. I AM STUNNED THAT A COMPANY WHO HAS SUCH A GREAT REPUTATION AND SEEMS TO THRIVE ON CUSTOMER SATISFACTION DROPPED THE BALL. AT NO POINT IN TIME DID ANY OF THE TECHNICIANS WHO PERFORMED THE REPAIRS ON MY CAR ADVISE ME OF THE POTENTIAL DANGER. *TR