NHTSA Complaint #10375280 — 2005 MERCURY MONTEGO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10375280
Vehicle	2005 MERCURY MONTEGO
Component	ELECTRICAL SYSTEM
Date of Incident	January 8, 2011
Date Filed	January 9, 2011
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

ON JANUARY 8, 2011, THE INSTRUMENT PANEL OF MY 2005 MERCURY MONTEGO (SAME AS FORD FIVE HUNDRED) LOST ALL GAUGES: NO SPEEDOMETER, NO LIGHTS, NO DASH TURN SIGNAL INDICATOR ETC. THE BACKUP LIGHTS ALSO STAY ON IN ALL GEARS AT ALL TIMES. MILEAGE 78,000. THESE ARE UNSAFE CONDITIONS ESPECIALLY FOR NIGHT DRIVING. PER FORD REPAIR SHOPS, THE ONLY REMEDY IS FULL REPLACEMENT OF INSTRUMENT CLUSTER. FORD HAS KNOWN OF THIS PROBLEM FOR SEVERAL YEARS; HOWEVER THEIR LAST RESPONSE TO NHTSA ODI WAS THAT THE PROBLEM WAS 'INTERMITTENT'. BASED ON THIS, ODI CLOSED FILE IN 2007 FOR NO 'SAFETY ISSUE' BASED ON FORD RESPONSE. THE STATEMENT THAT THE PROBLEM IS INTERMITTENT IS NOT TRUE AND THIS HAS BEEN CONFIRMED BY ME WITH DEALER AND BY MANY OTHERS IN ONLINE POSTS. 'INTERMITTENT PROBLEM' ABSOLUTELY IS NOT CORRECT AND BELIEVE THE ODI FILE SHOULD BE RE-OPENED BASED ON KNOWN SAFETY HAZARD. *TR

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