NHTSA Complaint #10374824 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10374824
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	April 16, 2009
Date Filed	January 5, 2011
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING IN REVERSE APPROXIMATELY 2 MPH, THE TRANSMISSION EXHIBITED A DELAY RESPONSE AND WOULD SLIP VIOLENTLY INTO GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED HER THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE YEAR AND SIX MONTHS LATER, AFTER THE NEW TRANSMISSION WAS INSTALLED, THE VEHICLE FAILED TO ACCELERATE OVER 30 MPH. THE FAILURE WAS DIAGNOSED BY THE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED FOR THE SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. THE VIN WAS UNAVAILABLE.

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