NHTSA Complaint #10374212 — 2005 NISSAN TITAN

2/3/10: 2005 NISSAN TITAN BREAKS DOWN ON HWY 71 AT THE LIGHT RIGHT BEFORE THE ENTRANCE TO THE AIRPORT. MY 120 LBS FIANC HAS TO WORK TO PUSH THE TRUCK OUT OF THE LANE WITH CARS RACING BY AT 60 MPH WITH OUR 8 MONTH OLD DAUGHTER. 2/4/10: ENGAGED TERRY WISDOM WITH MAXWELL NISSAN IN ROUND ROCK AND HE WORKED TO HAVE MY ECM RELAY SWITCHED OUT AND CHARGES $340.06 FOR THE REPAIR.12/29/10: RECEIVED RECALL NOTICE ADVISES TO CONTACT NISSAN DEALER. 12/30/10: - ENGAGED SERVICE ADVISOR AT MAXWELL NISSAN IN RR ABOUT THE RECALL AND THEIR RECENT WORK IN FEBRUARY. SHE ADVISED I HAVE TO CALL INTO NISSANS 800 NUMBERS IN ORDER TO MOVE FORWARD WITH THE RECALL. SHE OFFERS MINIMAL ASSISTANCE WITH BRIDGING THAT GAP. I ASKED HER TO HAVE HER SUPERVISOR ENGAGE. SUPERVISORS CALLS BACK AND ADVISES THAT I HAVE CALL INTO NISSANS 800. PROVIDES DOCUMENTS, I ASK FOR ASSISTANCE? AND STATES HIS DEALERSHIPS CAN NOT GET INVOLVED. I SHOULD HAVE "CONSIDER TOYOTA OR FORD WITH MY PURCHASE" BUT MY ISSUES ARE WITH A NISSAN. CONTACT NISSAN NORTH AMERICA KALA ADVISES TO GO BACK TO THE DEALERSHIP TO HAVE THE PART RE-REPLACED DUE TO THE SERVICE TOOK PLACE IN FEB AND THIS RECALL STATES ANYTHING BEFORE NOVEMBER HAS TO ALSO BE REPLACED. FILE # 7042010 ENGAGE GM FOR MAXWELL NISSAN AND I INFORM HIM OF THE HISTORY WITH THIS ISSUE AND CUSTOMER SERVICE EXPERIENCE IVE RECEIVED WITH HIS SERVICE DEPARTMENT. HAVE I CONSIDERED GOING TO BACK TO THE DEALERSHIP WHERE I PURCHASED THE TRUCK FROM COMPARES MY EXPERIENCE TO HIS DELL HARD DRIVE CRASHING. I ADVISED THAT MY CHECK FOR SERVICE IF FEBRUARY WAS CUT TO HIS DEALERSHIP AND FOR ASSISTANCE WITH THE ENGAGEMENT, HE WOULD NOT. I ADVISED THAT I WAS GOING TO POST MY EXPERIENCE ON YOUTUBE OR FACEBOOK, IF YOU DO, DO NOT COME BACK TO THIS DEALERSHIP! SERVICE ADVISOR MANAGER IT IS SAD TO SEE OUR SOCIETY COME TO THE POINT OF HAVING TO USE SOCIAL MEDIA