NHTSA Complaint #10373445 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10373445
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 17, 2010
Date Filed	December 30, 2010
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER XLT. WHEN THE CONTACT SHIFTED INTO REVERSE GEAR THE VEHICLE WOULD NOT MOVE FOR APPROXIMATELY FOUR TO FIVE MINUTES. THE VEHICLE ALSO MADE A LOUD NOISE AND THEN MOVED IN REVERSE. THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER IN 2007 AND THE SOLENOID WAS REPLACED PER THE WARRANTY. THE DEALER WANTED TO REPLACE THE SOLENOID A SECOND TIME FOR $1000 AT THE OWNERS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 42,000.

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