NHTSA Complaint #10372800 — 2005 FORD ESCAPE HYBRID

ON 3/17/2009, AFTER WASHING THE VEHICLE AT A CAR WASH, THE SERVICE ENGINE SOON LIGHT CAME ON. THE VEHICLE LATER STOPPED RUNNING AND WAS TOWED TO THE DEALERSHIP. THEY HAD IT FOR 3 DAYS AND SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. WE WERE CHARGED WITHOUT PRIOR NOTIFICATION. ON 9/01/2010, THE FUEL FILTER WAS REPLACED AT THE SAME DEALERSHIP. ON THE WAY HOME, THE VEHICLE BEGAN TO OVERHEAT. IT STOPPED RUNNING IN TRAFFIC AND WE WERE ALMOST HIT. IT WAS TAKEN TO THE LOCAL FORD DEALER ON 9/07/2010 TO BE LOOKED AT AT THE ADVICE OF FORD. THEY FOUND A FAULTY WATER PUMP, REPLACED IT AND A FILTER, AND WE WERE TOLD THE PROBLEM WAS FIXED. ON 9/09/2010, THE VEHICLE ONCE AGAIN OVERHEATED, STRANDING US AGAIN. IT WAS RETURNED TO THE DEALER, WHERE THEY RESET THE COMPUTER AND AGAIN TOLD US IT WAS FIXED. ON 11/23/2010, IT WAS RAINING AND AGAIN THE VEHICLE STALLED, BUT WE WERE ABLE TO RETURN HOME. ON 12/17/2010, THE REPAIR ENGINE SOON LIGHT CAME ON, AND WE HAVEN'T DRIVEN IT SINCE.