NHTSA Complaint #10371588 — 2007 TOYOTA SIENNA

2007 TOYOTA SIENNA. CONSUMER WRITES REGARDING SPARE TIRE RECALL *TGW THE CONSUMER STATED HIS WIFE TOOK THE VEHICLE TO THE DEALER FOR THE RECALL. HOWEVER, WHEN SHE BROUGHT THE VEHICLE HOME, HE NOTICED THE SPARE TIRE HAD BEEN PLACED IN THE REAR PART OF THE VEHICLE AND SECURED WITH A STRAP. SO, WHEN THE REAR SEAT WAS PLACED IN THE STORED POSITION, THE SPARE TIRE WOULD BE PLACED ON TOP OF THE STORED SEATS. THE CONSUMER STATED THE DEALER NEVER MENTIONED THE CONDITION OF THE CARRIER AND NEVER MENTIONED THE TIRE WOULD BE PLACED IN THE REAR OF THE VEHICLE. THE CONSUMER STATED THEY COMPLETELY ALTERED THE FUNCTIONALITY OF THE VEHICLE WITHOUT HIS CONSENT AND IT ALSO CREATED A SIGNIFICANT SAFETY ISSUE, WHICH MEANT THE TIRE WAS NOT PROPERLY SECURED IN THE CAB OF THE VEHICLE. WHEN THE CONSUMER CALLED THE DEALERSHIP, HE WAS INFORMED THE PARTS TO PROPERLY FIX THE PROBLEM WERE NOT AVAILABLE. *JB