NHTSA Complaint #10371153 — 2007 GMC ENVOY

WEATHER IS IN THE SINGLE DIGITS AND I PARKED MY 2007 ENVOY DENALI IN MY DRIVE. I DON'T HAVE A GARAGE SO IT SITS OUT IN THE EXTREME HEAT ADD COLD. I THOUGHT I HEARD A NOISE OUTSIDE AND WHEN I LOOKED OUT MY REAR WINDOW WAS COMPLETELY SHATTERED. NOTHING HIT IT, NOBODY WAS DOWN OUR ISOLATED LANE, IT JUST DECIDED TO FAIL. I LOOKED ONLINE AND THERE ARE OTHER OWNERS MENTIONING SIMILAR PROBLEMS WITH ENVOYS AND TRAILBLAZERS OVER THE YEARS. I HAVE HAD MULTIPLE VEHICLES OVER MY 54 YEARS AND I HAVE NEVER HEARD OF A REAR WINDOW EXPLODING ON IT'S OWN. TO CUT TO THE CHASE MY VEHICLE WAS 9 MONTHS OUT OF WARRANTY, BUT I DID GET SOME MONEY FROM THE GM REP AND THE DEALERSHIP. THEY TOLD ME THE COST OF THE REPLACEMENT WAS $850 AND I WAS ASKED TO CHIP IN $200. I THINK THIS IS DIFFERENT THAN TIRES OR BRAKES WEARING OUT WITH TIME AND I THOUGHT THEY SHOULD COMPLETELY COVER THE WINDOW FAILURE. I AM CONCERNED THAT IN ANOTHER FEW YEARS I COULD HAVE THE SAME PROBLEM BECAUSE MY CAR SITS OUT IN THE ELEMENTS. IT WAS A MESS BUT I COULDN'T HELP BUT THINK OF THE INCONVENIENCE AND PROBLEMS I COULD HAVE HAD IF IT FAILED WHILE TRAVELING OR ON VACATION. THE SECURITY OF THE VEHICLE WAS COMPROMISED WITH THE REAR WINDOW COMPLETELY GONE AND NO ALARM WHEN THE BREAK OCCURRED. FORTUNATELY I WAS HOME AND COULD KEEP OUT THE ELEMENTS BEFORE I COULD GET IT REPAIRED. I FEEL MY DEALER DID WHAT THEY COULD, BUT I THINK IN THIS CASE GM SHOULD HAVE DONE MORE. *TR