NHTSA Complaint #10371127 — 2004 JEEP LIBERTY

I AM A 2004 JEEP LIBERTY OWNER. WHILE DRIVING MY VEHICLE, I ATTEMPTED TO LOWER MY PASSENGER WINDOW ON A CLEAR SUNNY DAY. MY PASSENGER SIDE WINDOW MADE A LOUD POP AND THEN MY WINDOW FELL DOWN. IT WOULD NOT GO BACK UP. I FINALLY PULLED OVER AND TUGGED IT UP IN TO POSITION AND GOT IT TO CLOSE. IT NOW WILL NOT RAISE OR CLOSE PROPERLY. I CALLED THE DEALERSHIP SERVICE DEPARTMENT AND THEY TELL ME IT IS THE WINDOW REGULATOR HAS FAILED. THIS SUDDEN COLLAPSE OF THE WINDOW CAUSED ME TO LOOK IMMEDIATELY RIGHT TO SEE WHAT I THOUGHT WAS SOMETHING HITTING MY VEHICLE. THEN THE SURPRISE OF MY WINDOW DROPPING WHILE DRIVING IN TRAFFIC. THIS COULD HAVE CAUSED ME TO MAKE A SUDDEN DRIVING ERROR CAUSING AN ACCIDENT AS IT SCARED ME WHEN IT HAPPENED. IT WAS A VERY LOUD POP SOUND ! I CALLED THE DEALERSHIP SERVICE DEPARTMENT AND I WAS TOLD IT WOULD BE ABOUT $500.00 TO FIX. AFTER RESEARCHING THIS ON THE WEB, I SEE I AM ONE OF THOUSANDS WITH DEFECTIVE WINDOWS THAT DROP FOR NO REASON IN THESE DOORS OF THE JEEP LIBERTY. SOME 6-7 TIMES. WE AS CONSUMERS DESERVE BETTER FROM CHRYSLER. IF YOU CHECK THE SERVICE RECORDS FOR THIS PROBLEM IT SHOULD STAND OUT LIKE A SORE THUMB. WE DESPERATELY NEED A RECALL OF FOR THIS PART OF THE VEHICLE THAT THE DEALERSHIPS ARE WILLING TO REPLACE WHILE UNDER WARRANTY AND ACKNOWLEDGE THERE IS A PROBLEM AND REPLACE THE DEFECTIVE ONES BUT ONCE THE WARRANTY EXPIRES THEN WE ARE ON OUR OWN. THE PROBLEM IS IN THE DESIGN ITSELF. THE WINDOW REGULATOR IS CAUSING PROBLEMS THAT ARE A SAFETY CONCERN AND HAZARD. PLEASE INVESTIGATE THIS ISSUE WITH THE JEEP LIBERTY. CUSTOMER SERVICE IS NO HELP. THEY TELL ME TO PAY THE REPAIR EXPENSE (CAUSED BY THE MANUFACTURER'S CHEAPLY MADE PRODUCT) THEN SEND IN MY RECEIPT AND IT MAY GET REVIEWED. THIS IS A SAFETY ISSUE. THERE ARE TOO MANY THAT ARE HAVING TO BE REPLACED. THIS IS A PROBLEM. I URGE SOMEONE TO LAUNCH AN INVESTIGATION INTO THIS. THIS IS NOT JEEP QUALITY THAT I THOUGHT I WAS PURCHASING WHEN I PAID THE HUGE AMOUNT FOR THIS VEHICLE BRAND NEW. *TR