NHTSA Complaint #10370517 — 2007 TOYOTA COROLLA

IN MARCH 2007, I BOUGHT A BRAND NEW TOYOTA COROLLA. MORE THAN THREE MONTHS AGO MY CAR STARTED HAVING MAJOR PROBLEMS WHEN I TRY TO TURN TO CAR ON. FIRST THE CAR ENGINE DID NOT TURN ON RIGHT AWAY, SO I HAD TO KEEP TRYING TO TURN IT ON, THEN THE CAR DID NOT TURN ON AT ALL. I GOT STOCK AT THE SUPERMARKET PARKING LOT ONE DAY BECAUSE THE CAR WAS DEAD. I TOOK IT TO HAVE A BATTERY CHECK AND THE MECHANIC TOLD ME THAT THE BATTERIES OF THE CAR WAS IN EXCELLENT CONDITION, SO THE PROBLEM WAS THE ENGINE OF THE CAR. COUPLE OF WEEKS LATER, I RECEIVED A LETTER BY TOYOTA EXPLAINING ME THAT THEY RECALLED MY CAR WITH A MAJOR PROBLEM IN THE ENGINE, THE LETTER STATED THAT I NEEDED TO BE CAREFUL BECAUSE MY CAR ENGINE CAN TURN OFF WHILE I AM DRIVING. I TOOK THE CAR TO THE TOYOTA DEALER TO HAVE THEN CHECK THE CAR, AND THEY DID NOT EVEN TOUCH MY CAR, THEY TOLD ME THAT WHEN MY CAR TURN OFF AGAIN, TO CALL THEM OR HAVE MY CAR TOLL TO THEIR PLACE. TWO DAYS AFTER I WENT TO THE DEALERSHIP THE CAR STARTED HAVING THE SAME PROBLEMS. IT MAKES A WEAR SOUND WHEN I PUT MY KEYS IN THE ENGINE AND TRY TO TURN THE CAR ON. I TAKE ANY TRIES BEFORE THE CAR TURN ON, SO I CALLED TOYOTAS CORPORATE NUMBER AND THEY TOLD ME TO TAKE MY CAR TO THE DEALERSHIP, AND IT DID IT; HOWEVER, THEY DID NOT EVEN TOUCH MY CAR. THEY LEAVED PARKED ON A SIDE OF THE LOT AND THEY WAITED MORE THAN TWO HOURS TO TELL ME AGAIN THAT I HAVE TO WAIT UNTIL THE CAR DOES NOT TURN ON AGAIN SO THEY CAN TAKE A LOOK OF THE ENGINE. THEY TOLD ME THAT TOYOTA IS WORKING ON A RESOLUTION FOR MY PROBLEM AND BY THE END OF NOVEMBER, I WILL GET A SECOND LETTER FROM TOYOTA STATING THE SOLUTION FOR THE PROBLEM AND TO TAKE MY CAR TO THE DEALERSHIP SO THEY CAN FIX IN. TODAY IS DECEMBER 14, 2010 AND I HAVE NOT RECEIVED ANY OTHER COMMUNICATION FROM TOYOTA. I HAVE NOT DRIVEN MY CAR BECAUSE I HAVE TO KIDS AND I'M AFRAID THAT SOMETHING CAN HAPPEN TO US WHILE I AM DRIVING MY UNSAFE CAR. I REQUEST AN ACTION FROM TOYOTA BECAUSE I AM PAYING FOR A CAR THAT I AM NOT USING. *TR