NHTSA Complaint #10370393 — 2005 TOYOTA HIGHLANDER

MY 2005 TOYOTA HIGHLANDER DEVELOPED A LEAK FROM THE TRANSFER CASE, WHICH HAS THE POTENTIAL TO CAUSE A COMPLETE LOSS OF TRANSMISSION FLUID AS WELL AS LOSS OF STEERING CONTROL. THERE ARE DOCUMENTED ACCIDENTS WHICH HAVE OCCURRED AS A RESULT OF THIS PROBLEM. THIS REPAIR WOULD NORMALLY BE COVERED BY A 5 YEAR/60,000 MILE POWER TRAIN WARRANTY HOWEVER THE LEAK WAS DISCOVERED A FEW MONTHS AFTER THE 5 YEAR TIME PERIOD EXPIRED. I HAVE SINCE LEARNED THAT TOYOTA WAS AWARE OF THIS POTENTIALLY DANGEROUS PROBLEM AND FIRST RELEASED A TECHNICAL SERVICE BULLETIN (TSB) IN NOVEMBER OF 2007 WITH THE MOST RECENT TSB BEING ISSUED MAY OF 2010. MY VEHICLE WAS CLEARLY UNDER WARRANTY AT THE TIME THAT THE TSB'S WERE INITIALLY ISSUED, BUT TOYOTA WITHHELD THIS INFORMATION FROM THE CONSUMER. THIS RESULTS IN A COST OF SEVERAL THOUSAND DOLLARS TO THE CONSUMER IN POTENTIAL REPAIRS. I HAVE CONTACTED TOYOTA CORPORATE HEADQUARTERS AND THEY REFUSE TO NEGOTIATE ANY TYPE OF REIMBURSEMENT FOR REPAIRS. TOYOTA HAS CONTINUED TO ISSUE TSB'S FOR THE SAME PROBLEM FOR 3 YEARS AND HAS APPARENTLY MADE NO ATTEMPT TO CORRECT THE PROBLEM DURING PRODUCTION. *TR