NHTSA Complaint #10370383 — 2003 MONACO COACH DYNASTY

WE RECEIVED A RECALL LETTER FROM NORCOLD REGARDING THE 1200 SERIES REFRIGERATOR IN OUR RV. THE RECALL LETTER HAS TO DO WITH A TEMPERATURE SENSOR. I CALLED THE PHONE NUMBER IN THE NORCOLD LETTER (800 767 9101) AND THE REPRESENTATIVE INFORMED ME THAT MY REFRIGERATOR WAS PART OF THE RECALL, EVEN THOUGH A TEMPERATURE SENSOR RECALL REPAIR WAS DONE BACK IN MARCH ON THIS SAME REFRIGERATOR. THE NORCOLD REPRESENTATIVE COULD NOT EXPLAIN WHY THE SAME REPAIR NEEDS TO BE RE-DONE. WE REMAIN SKEPTICAL OF THE CORRECTNESS OF NORCOLD'S STATEMENTS. THE NORCOLD REPRESENTATIVE THEN GAVE ME A LIST OF PHONE NUMBERS OF RV SERVICE CENTERS NEAR WHERE WE ARE PRESENTLY TRAVELING AND TOLD US TO CONTACT ONE OF THEM. HE ALSO TOLD US THE REPAIR PARTS WERE "PRESENTLY UNAVAILABLE". AFTER CALLING THREE SERVICE CENTERS, WE FOUND THAT ALL OF THEM SAID THAT IT HAD BEEN DIFFICULT RECEIVING THE NORCOLD PARTS IN THE RECENT PAST. ONE SERVICE CENTER SAID THAT ALTHOUGH NORCOLD HAD TOLD THEM 2-3 DAYS TO GET PARTS IN THE RECENT PAST IT HAD ACTUALLY TAKEN 3-4 WEEKS. NONE OF THE SERVICE CENTERS COULD GUARANTEE WHEN PARTS WOULD BE AVAILABLE ALTHOUGH ONE OF THEM TOLD US THAT NORCOLD ANNOUNCED THEY WOULD *NOT* BE SHIPPING PARTS UNTIL LATE DECEMBER. ALTHOUGH WE HAVE MADE A TENTATIVE APPOINTMENT WITH THE NEAREST REPAIR CENTER FROM NORCOLD'S LIST, WE ARE STILL AWAITING WORD AS TO WHEN THE NORCOLD REPAIR PARTS WILL BE AVAILABLE. IN SUMMARY, WE DO NOT KNOW WHY NORCOLD HAS ANNOUNCED THAT A RECALL/REPAIR WHICH WAS ALREADY DONE, NEEDS TO BE DONE AGAIN. FURTHERMORE NORCOLD'S STATEMENTS THAT THEY CAN NOT IMMEDIATELY SEND THE PARTS TO DO THE REPAIR LEAVES US FEELING WE ARE NOT RECEIVING THE WHOLE TRUTH FROM NORCOLD. *TR