NHTSA Complaint #10369252 — 2009 FORD ESCAPE

THIS 2009 FORD ESCAPE WAS PURCHASED AUGUST 1, 2009. I CAN'T SAY HOW DISAPPOINTED I AM IN THE PERFORMANCE OF THIS VEHICLE. BEGINNING MAY 19TH, 2010 WITH A RECALL, THE ABOVE-MENTIONED VEHICLE BEGAN SPUTTERING, STALLING AND JERKING UPON ACCELERATION. ON AUGUST 16TH, THE VEHICLE WAS TAKEN TO GENE STEFFY FORD IN COLUMBUS FOR REPAIR. AGAIN, AFTER DRIVING THE VEHICLE FOR TWO WEEKS, THE CHECK ENGINE LIGHT CAME ON AND IT STARTED TO STALL AND SPUTTER WHEN DRIVEN OVER 20 MILES. THREE TIMES IN SEPTEMBER, I TOOK THE VEHICLE TO STEFFY FORD IN COLUMBUS FOR WORK. THEY FAILED TO FIND WHAT WAS WRONG WITH THE VEHICLE. I ENDED UP TAKING THE VEHICLE BACK TO BAXTER FORD IN OMAHA, NEBRASKA. ON OCTOBER 12TH, 2010 AN INTAKE HOSE ASSEMBLY WAS REPLACED ON THE VEHICLE, AFTER THE SERVICE DEPARTMENT DROVE THE SAID VEHICLE OVER 100 MILES. AGAIN, THE VEHICLE HAS STILL NOT PERFORMED TO CUSTOMER SATISFACTION. ON DECEMBER 1, 2010 THE VEHICLE WAS TAKEN TO BAXTER FORD FOR SERVICE WORK. THIS TIME THE LH TRANS AXLE ASSEMBLY WAS REPLACED, THE TRANSMISSION FLUID WAS DRAINED AND A CASE BUSHING WAS FOUND TO BE WORN. THE VEHICLE STILL JERKS ON ACCELERATION AND NOW THE STEERING WHEEL IS CROOKED. DEFINITELY A SAFETY HAZARD TO DRIVE IF THE AXLE WAS WORN AT ONLY 31,000 MILES. *TR