NHTSA Complaint #10368703 — 2000 FORD FOCUS

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10368703
Vehicle	2000 FORD FOCUS
Component	SUSPENSION:FRONT
Date of Incident	December 1, 2010
Date Filed	December 2, 2010
Mileage	112,964 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS HAVING A ROUTINE OIL CHANGE PERFORMED WHEN THE TECHNICIAN INFORMED THE CONTACT THAT THE DRIVER AND PASSENGER SIDE COIL SPRINGS HAD FAILED. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHO REPLACED BOTH COIL SPRINGS AT THE CONTACTS EXPENSE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER CONFIRMED THE DEALERS ADVICE AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 112,964.

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