NHTSA Complaint #10368300 — 2004 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10368300
Vehicle	2004 FORD EXPLORER
Component	VISIBILITY
Date of Incident	October 13, 2009
Date Filed	November 30, 2010
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I KNEW THE BACK REAR PANEL HAD A CRACK GOING DOWN IT, BUT THOUGHT NOTHING OF IT BECAUSE MOST EXPLORES HAVE THE SAME PROBLEM. IT WASN'T UNTIL I WAS DRIVING DOWN A VERY DARK ROAD AT 6 AM AND BOOM! THE BACK GLASS JUST POPPED. I THOUGHT IT HAD BEEN SHOT OUT. THE SHERIFF'S DEPARTMENT SHOWED UP AND HE THOUGHT THE SAME THING. BUT THE ONLY THING WE FOUND WAS BETWEEN THE HYDRAULICS ON THE WINDOW ITSELF, THE CRACK IN THE PANEL AND TEMPERATURE OUTSIDE IT IMPLODED. MY INSURANCE IN KY PAID FOR IT, BUT IT TOOK TWO WINDOWS AND IT STILL ISN'T RIGHT. *TR

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