NHTSA Complaint #10366393 — 2008 SCION TC

I PURCHASED 2008 SCION TC ON JULY 31, 2007. UNFORTUNATELY, EVEN AFTER PROPER CARE AND RECOMMENDED SERVICES, THE CAR BROKE DOWN DUE TO ENGINE FAILURE ON OCTOBER 27, 2010 WITH ONLY 58,035 MILES. TO MAKE MATTERS WORSE, I WAS APPALLED TO HEAR THAT TOYOTA HAS DECLINED MY WARRANTY THAT I BELIEVE I AM FULLY ELIGIBLE FOR. THEY HAVE REJECTED DUE TO THE FACT THAT I COULD NOT 'PROVE' I HAVE DONE REGULAR OIL CHANGES IN TIMELY. AS FOR MY PROOF, I KEPT ALL 5 RECEIPTS AFTER GETTING OIL CHANGES FROM VARIOUS PLACES SUCH AS MR. TIRE, JIFFY LUBE AND EVEN 355 TOYOTA. AS MEANS TO SAVE MONEY, I'VE DONE ABOUT 5 OR 6 OIL CHANGES MYSELF AT HOME USING RECOMMENDED OIL AND OEM FILTERS. I HAVE RECEIPTS, BUT INCONVENIENTLY I AM MISSING JUST A FEW RECEIPTS FOR THE OIL FROM LOCAL AUTO PARTS SHOPS. I WAS TOLD THAT IF I SO HAPPEN TO RECOVER EVERY RECEIPT, THEY WOULD RECONSIDER. MY MAINTENANCE LIGHT TURNS ON EVERY 5,000 MILES AND I'VE BEEN CHANGING MY OIL ACCORDINGLY. I EVEN PASSED MARYLAND STATE EMISSIONS TEST ON OCTOBER 15, 2010 SHORTLY BEFORE THE BREAKDOWN OF THE CAR, WHICH INDICATES MY VEHICLE HAD NO PROBLEMS AT THE TIME. AT THIS POINT, I REALIZE TOYOTA REALLY ISN'T TRYING TO GRANT ME THE WARRANTY. IT SEEMS EVERY ENCOUNTER I HAVE WITH A CUSTOMER SERVICE, THEY KEEP REJECTING ME DUE TO 'TECHNICALITIES,' ONE AFTER ANOTHER. I'M PRETTY MUCH OUT OF OPTIONS AT THIS POINT, AND WRITING TO REQUEST FOR YOUR HELP AND TO SEEK JUSTICE. REPLACE DEFECTIVE ENGINE UNDER THE ORIGINAL WARRANTY. *TR