NHTSA Complaint #10366305 — 2008 TOYOTA AVALON

2008 TOYOTA AVALON DEFECT - HIGH AND LOW BEAM HEAD LAMP ASSEMBLY IN MY 2008 TOYOTA AVALON, I LOST MY HIGH BEAMS AND MY LEFT LOW BEAM HEADLIGHTS WHILE DRIVING AT NIGHT. UPON CHECKING BULBS, BOTH HIGH BEAM 9011H1R1 BULBS BLEW OUT (SHATTERED). I FOUND THE TSB NOTICE ON LINE (TSB-0044-10) AND WENT TO TOYOTA SEEKING TOYOTA TO FIX THE DEFECT. THEY TOLD ME THE COST WAS $2,400 TO REPLACE BOTH HEADLIGHT ASSEMBLIES. THEY DID OFFER TO SPLIT THE COST 50/50 WITH ME BUT I DECLINED STATING THAT IT WAS A DEFECT AND WAS OCCURRING IN 2008, 2009 AND 2010 TOYOTA AVALON. IN OTHER WORDS, IT WAS A DESIGN DEFECT AND THEY SHOULD FIX IT FOR FREE. TOYOTA DECLINED STATING IT WAS NOT A RECALL BUT A TSB. THIS IS A SAFETY ISSUE BECAUSE I LOST NOT ONLY MY HIGH BEAM HEADLIGHTS WITHOUT WARNING, BUT ALSO MY LEFT LOW BEAM HEAD LAMP. TOYOTA SHOULD CLASSIFY THIS AS A 'RECALL' AND NOT A TSB.